Condition of membership of The ASTL is that members abide by a strict code of conduct and the following value charter, under which members should:

  • act in a professional manner, with honesty and integrity in their dealings with customers
  • disclose all costs and fees up front, with no small print or misrepresentation of product offerings
  • not charge non-refundable fees which could be perceived as being excessive
  • not issue terms nor charge fees where they do not expect to lend
  • follow up customer complaints in a professional and speedy manner
  • abide by the rules imposed by relevant regulatory authorities, trade bodies and the astl